Terms & Conditions

1. There might be a delay in delivering your orders based on guidelines from local authorities for COVID-19. Refunds/Cancellations are not allowed on order placed during COVID-19.
2. If the order is not delivered due to lock down on selected date, the order will be delivered once the lock down is over.
3. Products may be substituted based on availability.
4. Limited Service available during lock down.

1. Who is SukimCafe.com?
www.sukimcafe.com is a website which is owned and operated by Vipul Store – A Commercial Establishment, Registered with the Government of Haryana. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:
For all same day and midnight orders, orders have to be made before 2 PM local time on the same day. All orders made after this shall be considered for delivery latest by the next business day. Since our customer are located in different time zones, the customer has to diligently select the delivery date and time as per the local time of the recipient country.

We do not guarantee any timed delivery in the free delivery slot, our free delivery timings are between 9:00 am to 9:00 pm. The free delivery slot is for customer to provide preference, we will try our best to deliver the order in customer selected slot but cannot commit 100% efficiency in the timing of delivery.

Delivery date and time if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, pandemics and during rush hour days like Rose Day, Valentine’s Day, Mothers Day, Rakhi, New year Eve etc, the order cancellation would not be possible in such circumstances.

For Valentine Midnight delivery, delivery will be done between 10 PM to 1 AM

3. Discounts:
All the discounts are decided by Blooms Villa team and none of the Discount and offers can be clubbed together.

4. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48 Hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.

5. Order Change:
Any changes to the order would be entertained with monetary adjustments if requested before 48 Hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Cancellation charges of 5% are applicable on all cancellation requests.

8. Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.

b) Sukim Cafe will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.

2. Recipient not available.

3. Premises locked.

4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.

5. Recipient refusing to accept the delivery.

6. Delivered the product at the Gate/ Reception/ Neighbor.

If you have any questions/comments about our Terms & Conditions, please email us at sales@sukimcafe.com